ClearCARE Support Packs (Level lII)
Level III ClearCARE Support is reserved for technical support incidents where it is difficult to scope the duration of time an incident may take to resolve or require an individual having an extremely high skill set - beyond that of team members handling Level I and II requests. Upon client approval, a support incident that has been categorized as Level III will be escalated to an individual on our sysadmin or software development team or within a trusted network of ClearCenter technology partners. End user will work directly with one or more individuals assigned to this issue until a mutually agreeable solution is found.
Examples:
- I would like to compile a driver, FooBar, for kernel X.Y.Z. Please assist.
- My organization requires a signed SSL certificate from a Certificate Authority when accessing mail. How do I go about doing this?
- One of my HDD just failed in a RAID I array. Can you help me rebuild the new disk and get my array in sync?
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*Not Available for ClearOS Community Edition
Learn MoreProduct Information
Product Information
Shipping & Returns
Shipping & Returns
ClearCARE Support Packs (Level lII)
ClearCARE Support Packs (Level lII)
Level III ClearCARE Support is reserved for technical support incidents where it is difficult to scope the duration of time an incident may take to resolve or require an individual having an extremely high skill set - beyond that of team members handling Level I and II requests. Upon client approval, a support incident that has been categorized as Level III will be escalated to an individual on our sysadmin or software development team or within a trusted network of ClearCenter technology partners. End user will work directly with one or more individuals assigned to this issue until a mutually agreeable solution is found.
Examples:
- I would like to compile a driver, FooBar, for kernel X.Y.Z. Please assist.
- My organization requires a signed SSL certificate from a Certificate Authority when accessing mail. How do I go about doing this?
- One of my HDD just failed in a RAID I array. Can you help me rebuild the new disk and get my array in sync?
Ā
*Not Available for ClearOS Community Edition
Learn MoreProduct Information
Product Information
Shipping & Returns
Shipping & Returns
Description
Level III ClearCARE Support is reserved for technical support incidents where it is difficult to scope the duration of time an incident may take to resolve or require an individual having an extremely high skill set - beyond that of team members handling Level I and II requests. Upon client approval, a support incident that has been categorized as Level III will be escalated to an individual on our sysadmin or software development team or within a trusted network of ClearCenter technology partners. End user will work directly with one or more individuals assigned to this issue until a mutually agreeable solution is found.
Examples:
- I would like to compile a driver, FooBar, for kernel X.Y.Z. Please assist.
- My organization requires a signed SSL certificate from a Certificate Authority when accessing mail. How do I go about doing this?
- One of my HDD just failed in a RAID I array. Can you help me rebuild the new disk and get my array in sync?
Ā
*Not Available for ClearOS Community Edition
Learn More
